Location Link Terms of Service

These Terms of Service apply when you purchase or use Wi-Fi internet access supplied by Location Link.

By purchasing a Wi-Fi package or using the Location Link network, you agree to these Terms of Service and the Location Link Acceptable Use Policy.

1. About Location Link

Location Link provides temporary wireless internet access at events, locations and other sites.

Customer contact email: [email protected]

Business correspondence address: [TO BE ADDED BEFORE PUBLIC LAUNCH]

2. Wi-Fi packages

The price and duration of each Wi-Fi package will be shown before you make payment.

Your access period normally begins when payment has been successfully completed and your access credentials or internet session have been activated.

Unless stated otherwise, unused time cannot be paused, transferred or saved for later use.

3. Payment

Payments are processed through Stripe.

Location Link does not store your full payment-card details. Payment information supplied during checkout is handled by the payment processor.

4. Starting the service immediately

Location Link Wi-Fi packages are designed to begin immediately after purchase.

Where applicable, by requesting immediate activation you are asking Location Link to begin providing the service during any statutory cancellation period.

If the service is fully provided after you have expressly requested immediate performance and acknowledged the relevant consequences, your statutory right to cancel may end once the service has been fully performed.

5. Network availability and performance

Location Link will provide the service with reasonable care and skill.

Wireless internet performance can vary because of factors including:

• the number of users connected to the network;
• radio interference and physical obstructions;
• weather and environmental conditions;
• satellite or other upstream internet availability;
• third-party network outages;
• power interruptions;
• the capability and condition of your device.

For these reasons, Location Link cannot guarantee a particular download speed, upload speed, latency or uninterrupted connection at all times.

6. Your responsibilities

You are responsible for:

• using the service lawfully;
• keeping your device secure;
• protecting any access code issued to you;
• following the Location Link Acceptable Use Policy;
• ensuring your device is compatible with the service.

7. Misuse of the network

Location Link may suspend or terminate access where there are reasonable grounds to believe that the service is being used unlawfully, abusively, fraudulently or in a way that materially disrupts the network or other users.

Serious misuse may also be reported to the appropriate authorities where required or permitted by law.

8. Access codes

Where a voucher or access code is provided, it is intended for the customer to whom it was issued unless Location Link expressly states otherwise.

Location Link may refuse or disable a code that has been fraudulently obtained, duplicated, altered or misused.

9. Refunds and service problems

If Location Link is unable to provide the Wi-Fi service you purchased, please contact us as soon as reasonably possible.

Depending on the circumstances, Location Link may provide replacement access, extend access or issue an appropriate refund.

Nothing in these Terms removes or restricts any statutory rights you have as a consumer.

10. Security

Public and temporary Wi-Fi networks carry inherent security risks.

You should use appropriate security precautions on your device and take care when transmitting confidential or sensitive information.

11. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Location Link is not responsible for losses caused by circumstances outside its reasonable control, or losses that could not reasonably have been anticipated when the service was purchased.

Location Link is not responsible for the content of third-party websites or online services accessed through the network.

12. Privacy

Information about how Location Link processes personal data will be explained in the Location Link Privacy Notice.

13. Changes to these Terms

Location Link may update these Terms from time to time.

The Terms applying to a purchase will normally be those presented or made available when that purchase is made.

14. Governing law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer rights that apply to you.